Order Status

Has my order shipped? You can contact us or click the "My Account" link at top right hand side of our site, log in and follow the prompts.

How do I change quantities, switch or cancel an item in my order? Please contact us for assistance.

When will my order ship? Most orders ship within 24-48 or 72 hours and you will be notified of any delay. 

How do I track my order? Click the "My Account" link at the top right hand side of our site, log in and follow the prompts.

My order never arrived. Click the "My Account" link at the top right hand side of our site, log in, follow the prompts to find your tracking number to check the status, or please contact us.

An item is missing from my shipment. Sometimes items ship from separate warehouse locations and do not always arrive together or on the same day. Click the "My Account" link at the top right hand side of our site, log in and follow the prompts for status, or please contact us. 

When will my backorder arrive? Backordered items are those which our suppliers are unable to predict when more will be in stock. We will keep you informed by email or phone and as soon as the product becomes available it will be shipped to you.

My Account

How do I create an account? Click the "My Account" link at the top right hand side of our site, select "Register" and follow the prompts. Your information is NEVER sold to any other company and is kept completely private. Please review our Privacy Policy for more information.

How do I edit my account information? Click the "My Account" link at the top right hand side of our site and follow the prompts.

How much is my shipping? Shipping is free for orders over $75 that ship anywhere in the contiguous US. For all others and international shipping is automatically calculated prior to submitting payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password. Click the "My Account" link at the top right hand side of our site and follow the prompts.

How do I return my product? Please contact us for a Return Authorization Number and arrangements.

I received the wrong product. In the event an incorrect item was shipped please contact us immediately by phone or email for assistance.

What is your return policy? Please see our Terms & Conditions page for complete details.

International Shipping

Do you ship to my country? Please create an account by clicking the "My Account" link at the top right hand side or our site. In signing up you will be asked for your shipping address. If your country is listed in the dropdown menu of available countries then yes, we can ship to your country. If your country is missing please contact us.

What are my payment choices? During the checkout process you may select any of our current payment options and continue to place your order. Please note we will not ship your order until payment is received.

When will my order ship and what are my shipping charges? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Usually shipping cost outside the USA is $15, however it may vary based upon weight and destination country. If the cost to ship is more for your country or for the item(s) you ordered we will contact you. We will ship your order shortly after payment is received and processed.

What is the return policy? Please see our Shipping and Returns for complete details.

Guarantees

Low Price Guarantee. It is our commitment to provide the best value at the best price on all of our items. We value your business and strive to keep our prices low, save you money and still deliver quality products.

Privacy Policy. We respect your privacy. Please view our Privacy Policy for complete details on how we use the information that is collected.

Security. This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security.

Pricing and Billing

Do I have to pay sales tax? You only have to pay sales tax if you are located in the same state as our warehouse which is CA.

I have a question on my charges. Click the "My Account" link at the top right hand side of our site and follow the prompts to review your order(s). You may compare your order history on our website with your financial records. If you have further questions or concerns please contact us for assistance.

I need a copy of my receipt/invoice. Click the "My Account" link at the top right hand side of our site and follow the prompts.

When will my credit card be charged? Your credit card will be charged at the time you complete your payment selection and checkout.

When will my credit appear on my account? Credits can take up to 7-10 business days from the time we receive your item(s).

Buyer's Guide

How do I buy/redeem a gift certificate? To purchase a gift certificate for someone click here. If you are the recipient of a gift certificate and wish to redeem your certificate click here.

How do I find my product? To find the product(s) you are looking for you may use the navigation menus on the top of our website, or type a keyword into the "Search the store" field located at the top center of the page. Please contact us if you need assistance.

How do I navigate the site? Categories are located on the top of our website page with sub-categories underneath. Simply roll over with your mouse and click on the section you wish to view. You may also use the "Search the store" field located at the top center of the page by typing in a keyword. Feel free to contact us for any assistance.

How do I use a coupon? After adding items to your cart click on "Add Coupon" to open the field to add your code.

Additional Support

How do I contact you? We can be reached by phone, email and mail. Click here for company contact details.